Feedback Page
The “Feedback” page in your AI Assistant gives you insights into all feedback submitted by users during their interactions with the assistant.
When users engage with your assistant, they may be prompted (if this feature is enabled) to provide feedback on whether their question was answered. If a question is not addressed, your users can indicate this by selecting a negative response. This triggers a popup window, where they can complete a feedback form to share their comments and concerns.
It’s important to note that feedback specifically relates to unanswered questions, while conversations refer to the overall interactions users have with the AI Assistant. Feedback highlights specific questions that users still expect answers to, whereas conversations document the complete dialogue between users and the assistant.
After a feedback form is submitted, you will receive an automated email with the details of the feedback. This allows you to follow up with users and provide accurate answers. This feature is valuable for understanding user needs and ensuring reliable, helpful responses.
The main features within the Feedback page include:
Search by Email
This search field allows you to filter feedback entries based on the email addresses of subscribers. Entering an email will display only the feedback associated with that specific email, making it easier to locate and address subscriber concerns.
Feedback Details Table
Feedback Threads
Each feedback entry is represented by a unique thread identifier displayed in the “Thread” column. This identifier helps you reference specific feedback instances when reviewing reports or analyzing user interactions.
This column displays the email addresses of the users who submitted the feedback. Having access to this information allows you to connect with users directly, follow up on their concerns, and provide additional assistance as needed.
Comment
This column presents the specific comments provided by users in their feedback forms. Reviewing these comments helps you understand user sentiments and the nature of their inquiries, which can guide you in improving the AI assistant’s performance.
Created Date
The “Created At” column shows the date when the feedback entry was submitted. This information is useful for tracking trends in user feedback over time.
Action Options
View
The eye icon allows you to view the complete details of the selected feedback thread. Clicking this icon will open the interaction in a new window, enabling you to review the full history between the user and the AI assistant.
Delete
The delete icon provides an option to delete the selected feedback. Use this feature cautiously, as deleting a thread will permanently remove all associated data.