Documentation ArticleBilling Subscriptions
How to Manage a Subscription in LeadsWithDemos
Learn how to open site billing, review subscription status, cancel an eligible subscription, resume an eligible subscription, and check the result in billing.
Short Answer
Open Billing, choose Manage Billing for the site, then review the current plan or subscription section in the selected site's billing settings. If a subscription is visible and eligible, continue carefully in the app with the available cancel or resume action.
Before You Start
You must be signed in, have access to the site, and be allowed to manage billing. If you are not already in billing, open site billing for the selected site first.
The subscription must be visible in the selected site's billing area. Cancel and resume actions are available only when the subscription state supports them.
Steps
- Go to Billing from your account area.
- Find the site whose subscription you want to review.
- Select Manage Billing for that site. This validated navigation opens the selected site's billing settings.
- In the selected site's billing settings, review Plan Details & Billing and the current plan or subscription area.
- Confirm that the subscription you want to manage is visible in the selected site's billing area. If no eligible subscription is shown, there may be no cancel or resume action available for that site.
- If Cancel subscription is shown, choose it only when you intend to cancel the selected subscription.
- For cancellation, continue only after confirming the intended subscription in the app.
- If Resume subscription is shown, choose it only when you intend to resume an eligible paused or canceled subscription.
- For resume, continue only after confirming the intended subscription in the app.
- After the app completes the action, review the billing area and confirm the resulting subscription status.
Important Notes
Cancellation is scheduled at the current period end in the reviewed billing behavior. Do not assume access ends immediately unless the app explicitly tells you otherwise.
Resume is not always available. It depends on subscription eligibility and plan capacity checks.
This guide shows where to review subscription actions. Cancel and resume are sensitive subscription actions that you complete directly in the app.
Subscription actions can affect billing and payment-provider state. Confirm the selected subscription carefully before continuing.
This article covers site-related subscription actions only. Detailed add-on purchase or capacity rules belong to their own billing areas.